This is a question that I had from a client recently so I thought it would be useful to give you some more information on the subject of Monitoring.
First of all what is monitoring?
If you ask Wikipedia what IT monitoring is it tells you; IT monitoring is the use of a system that constantly monitors a computer network for slow or failing components and that notifies the network administrator (via email, SMS or other alarms) in case of outages or other trouble. Network monitoring is part of network management strategy.
Although this is technically true what that definition doesn’t tell you is that by employing a remote monitoring solution you are getting a technical resource that has years of experience at solving business problems. What else it doesn’t tell you is that when the monitoring picks up issues they are normally resolved long before you ever know of a possible issue.
Why is this good for my business?
Simply put it helps you sleep better at night, knowing that most of your IT problems could be resolved before it’s a problem that impacts business. This helps your business stay operational and profitable, keeps customer satisfaction high and in turn drives new business.
Why do I need monitoring when we are not open??
In reality you have many options when it comes to a monitoring solutions including how long you want to have your system monitored for each day. Options normally include a business hours package, then one that covers the night time only and of course there would be a 24 hour option.
This is a typical example
How do I know what option is best for my business?
This is a very important question that you should have with your potential provider and the business. This type of service is not meant to add an unnecessary cost to your business but only bring value. A lot of the decision will be based on the type of work that you do and when your users are active.
Monitoring is a great solution and can help you in the following ways;
Gives you peace of mind
Resolves issues before they become serious
Gives your IT team more time to work on other tasks
Generates new business – Increasing Revenue
Keeps existing customers happy
If this sounds interesting to you and something that could benefit your business then call me today on 01-551 2550 or email us at email@example.com